Listen to Maranda Dziekonski, VP of Customer Success and HR at Swiftly, discuss why the strategy of customer success and people success are more similar than you think.
What you’ll learn from this episode:
- Why you should treat your employees like customers, and their job as the product they’re purchasing.
- Why you should perform cohort analysis on your workforce as it happens on the customer side.
- Why you should look at turnover in the buckets of preventable, non-preventable, and simply “bad fit”.
How to find Maranda Dziekonski and Swiftly online:
Music credits:
About Employee Cycle:
Employee Cycle is changing the way HR leaders use data, beginning with transforming their disconnected employee data into a user-friendly, centralized, and real-time People dashboard. This helps companies view, track and analyze their workforce data in one place to avoid risks, save costs, and ultimately increase their employee lifetime value.
